Job Description- Programme Manager Seller Services (E Commerce)
This role requires the individual to manage business growth of our seller services business (enabling various large brands to sell on various e-commerce platforms). You will work with our Brand Selling Partners (e-commerce brands) and will be responsible for ensuring a high level of service and operational standards. In this role, you will liaison with our Brand Selling Partners (across Brand teams like Category, Merchandising, Operations etc.) by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. You will interface internally with our management teams and will be responsible for all aspects of online sales.
Primary Duties & Responsibilities
-Manager relationships with our various brand and e-commerce marketplace partners. You will be expected to monitor Brand Partner satisfaction to analyze both positive and negative feedback trends. Further you will be expected to establish improvement plans and manage expectations with Brand as well as Marketplace teams as maybe appropriate.
-Responsible for onboarding the brands and ensuring that they go live on e-commerce marketplaces within the stipulated time. (GST registrations, coordination with Logistic Service Providers etc.)
-Work closely with various Brand teams on merchandising, cataloging, marketing, logistics, reconciliation etc. to ensure seamless sales. Key KPI would be ensuring marketplace SLA compliance & seller account health.
-Build relationships with Brands across the portfolio; proactively build joint business plans/ action items and drive business growth and consistently monitor the various marketplace sales (strong background in data analysis).
-Support implementation of new technologies to enhance operational efficiency and scalability
Qualification:
-3+ years of account management/ category/business development and client facing roles (comfort with data analysis) in the e-commerce ecosystem.
-Bachelor's degree